These Terms & Conditions apply to plumbing, drainage, gasfitting, maintenance, installation, renovation and related services supplied by JGH Plumbing & Gasfitting ("JGH Plumbing", "we", "us" or "our").

These Terms must be read together with the applicable quotation, proposal, written contract, scope of works, invoice and any properly approved variation.

Subject to mandatory legal requirements, acceptance occurs when the customer accepts a quotation or proposal, signs a contract, pays an agreed deposit or instructs JGH Plumbing to proceed.

These Terms do not replace any written residential building contract required under NSW law.

Where residential building work is regulated by the Home Building Act 1989 (NSW), JGH Plumbing will comply with applicable statutory contracting requirements.

Where a written contract, Consumer Building Guide, Home Building Compensation cover or other statutory document is required, those requirements apply in addition to these Terms.

Unless otherwise stated, quotations are valid for 14 days.

Quotations are based on information reasonably available when prepared and cover only work expressly included in the quotation or scope.

Work not expressly included is excluded from the quoted price.

Where a deposit is required, the amount will be stated in the applicable quotation or contract.

For regulated NSW residential building work, JGH Plumbing will not require a deposit exceeding the maximum permitted by law.

Changes to the agreed scope may constitute a variation and may increase the price and/or completion time.

Where NSW home building legislation requires a written variation, the variation will be documented and approved in accordance with those requirements.

JGH Plumbing will not rely solely on informal verbal instructions where legislation requires written approval.

Where a variation changes work previously approved by an owners corporation, strata committee or other authority, the customer is responsible for obtaining any further approval required before the varied work proceeds.

Larger projects may require progress payments at stages identified in the quotation or contract.

Progress payments become payable in accordance with the applicable contract and invoice.

Unless otherwise stated in the quotation, contract or invoice, invoices are payable within 7 days of issue.

Amounts properly due must be paid by the applicable due date.

JGH Plumbing may issue payment reminders and may suspend or postpone further non-urgent work where permitted by the applicable contract and law.

Where the Building and Construction Industry Security of Payment Act 1999 (NSW) applies, JGH Plumbing reserves all rights and remedies available under that Act.

This may include payment claims, payment schedules, adjudication, recovery of unpaid amounts, applicable interest and statutory suspension rights where the requirements of the Act are met.

Where an invoice remains unpaid after its due date, JGH Plumbing may take reasonable steps to recover amounts properly owing.

Where permitted by the applicable contract and law, interest may accrue on overdue amounts.

Accounts may be referred to debt recovery providers, solicitors or other lawful recovery processes where appropriate.

Reasonable recovery or enforcement costs may be payable by the customer only to the extent recoverable under the contract and law.

The customer must provide safe and reasonable access to the property, relevant services and work areas.

The customer must disclose known hazards, asbestos, concealed services, access restrictions and other relevant conditions.

Unless otherwise agreed in writing, the customer is responsible for obtaining owner, landlord, strata, owners corporation or other approvals required for the requested work.

Where work is carried out within a strata scheme, the customer is responsible for identifying the strata scheme, reviewing the applicable by-laws and obtaining all approvals, permissions, resolutions, notices and consents required before work commences, unless JGH Plumbing has expressly agreed in writing to obtain a particular approval.

The customer is responsible for complying with the Strata Schemes Management Act 2015 (NSW), applicable regulations and the registered by-laws of the relevant strata scheme.

Approval requirements may vary depending on the nature of the work.

Where required for a strata application, the customer must provide or authorise provision of information reasonably required for the application, including plans, proposed work dates, scope details, tradesperson details, contractor licence information and arrangements for access and waste removal.

Unless specifically included in JGH Plumbing's quotation, preparation of legal by-laws, specialist reports, engineering documentation, registered designs, consultant reports or strata application documents is excluded.

JGH Plumbing may rely on an approval or authority provided by the customer as being valid unless JGH Plumbing knows, or reasonably ought to know, that further approval is required.

JGH Plumbing may refuse to commence, suspend or reschedule work where required strata or owners corporation approval has not been obtained or does not cover the proposed work.

Delays caused by strata meetings, approval applications, special resolutions, by-law preparation or other third-party approval processes may result in an extension to the project timeframe.

The customer must promptly provide JGH Plumbing with all relevant conditions imposed by the owners corporation, strata committee, building manager or strata managing agent, including requirements relating to access, work hours, lifts, parking, common property protection, noise and waste removal.

The customer must not instruct JGH Plumbing to commence work that requires strata, owners corporation, landlord or other property approval unless that approval has first been obtained.

Where JGH Plumbing reasonably believes that approval is required, JGH Plumbing may require evidence of written approval before attending or commencing the relevant work.

JGH Plumbing reserves the right to refuse to commence, or to immediately pause, postpone or suspend work if it becomes aware that a required approval has not been obtained.

If the customer instructs JGH Plumbing to proceed after being advised in writing that strata or other property approval may be required, the customer remains responsible for obtaining that approval.

To the extent permitted by law, JGH Plumbing is not responsible for consequences arising directly from the customer's failure to obtain a required approval, including strata disputes, rectification orders, reinstatement requirements, access restrictions, project delays, additional attendance costs or removal of completed work.

If work is suspended because required approval was not obtained, the customer may be required to pay for work properly completed, materials reasonably ordered and other reasonable costs incurred up to the date of suspension, subject to the applicable contract and law.

Any additional or voluntary workmanship warranty offered by JGH Plumbing does not cover defects, damage, loss or rectification costs caused by or arising from the customer's failure to obtain required strata, owners corporation, landlord or other property approval.

Additional work arising from unforeseen conditions may require a variation to the scope, price or completion timeframe.

The customer is responsible for ensuring customer-supplied fixtures, fittings, appliances and materials are suitable, complete and compatible with the intended installation.

JGH Plumbing is not responsible for manufacturer defects, missing parts, incorrect sizing or product warranty issues associated with customer-supplied products, except to the extent liability cannot lawfully be excluded.

Additional labour or attendance required because a customer-supplied item is defective, incomplete or unsuitable may be charged as additional work.

Commencement and completion dates are subject to the applicable contract and circumstances affecting the work.

Reasonable extensions may be required because of weather, supplier delays, shortages, unforeseen site conditions, variations, access restrictions, strata approval delays, emergencies, other trades or matters outside JGH Plumbing's reasonable control.

JGH Plumbing will take reasonable care when performing work.

Plumbing work may reasonably require cutting, drilling, excavation, removal or opening of walls, floors, ceilings, tiles, cabinetry or other surfaces.

Painting, plastering, tiling, cabinetry, landscaping and other reinstatement work is excluded unless expressly included in the quotation.

JGH Plumbing will carry out work with due care and skill and in accordance with applicable licensing and legal requirements.

Any additional or voluntary workmanship warranty provided by JGH Plumbing applies subject to its stated terms and does not replace or restrict statutory warranties or consumer guarantees.

Additional or voluntary workmanship warranty coverage does not extend to defects, loss or rectification costs caused by misuse, neglect, lack of maintenance, third-party alterations, customer-supplied product defects, pre-existing conditions or work undertaken without required strata, owners corporation, landlord or other property approval.

Where a customer instructs JGH Plumbing to proceed contrary to written advice provided by JGH Plumbing, any resulting rights and liabilities will be determined in accordance with the applicable contract and NSW law.

Customers should provide at least 24 hours' notice where reasonably possible when cancelling or rescheduling.

JGH Plumbing may recover reasonable costs actually incurred as a result of cancellation or rescheduling where permitted by law.

Statutory cooling-off rights remain unaffected.

JGH Plumbing may suspend or terminate work only where permitted by the applicable contract and law.

Circumstances may include serious safety risks, lack of required site or strata approval, failure to provide access, failure to make amounts properly due or another substantial contractual breach.

Customers should notify JGH Plumbing promptly of concerns or disputes and provide sufficient information for the matter to be reviewed.

The parties should attempt to resolve the matter directly and in good faith where reasonably practicable.

Nothing prevents either party from exercising statutory rights or remedies available under applicable law.

Personal information is handled in accordance with the JGH Plumbing Privacy Policy.

jghplumbing.com.au/privacypolicy

These Terms & Conditions are governed by the laws of New South Wales, Australia.

If any provision is invalid or unenforceable, it will be read down or severed to the extent necessary and the remaining provisions will continue to apply.