// Legal
Privacy Policy
1. Introduction
JGH Plumbing & Gasfitting ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and handle your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
—Contact details: name, phone number, email address, and property address
—Job and service details: nature of plumbing or gasfitting work requested
—Payment information: invoicing details (we do not store card numbers)
—Communications: emails, messages, or enquiries you send us
—Website data: cookies and analytics data when you visit jghplumbing.com.au
3. How We Collect Your Information
—Contact us by phone, email, or via our website contact form
—Request a quote or book a service
—Engage us to carry out plumbing or gasfitting work
—Interact with our Google Business Profile or Google Ads
—Submit a form on our website
4. How We Use Your Information
—Provide and manage plumbing and gasfitting services
—Communicate with you about bookings, quotes, and job updates
—Send invoices and process payments
—Respond to enquiries and complaints
—Improve our services and marketing (including Google Ads)
—Comply with legal and regulatory obligations
We will not use your information for any purpose unrelated to the above without your consent.
5. Disclosure of Your Information
—Subcontractors or tradespeople assisting with your job (on a need-to-know basis)
—Our accounting and invoicing software providers
—Google (via Google Ads and Analytics — see Google's privacy policy at google.com/privacy)
—Regulatory or legal authorities where required by law
We do not sell, rent, or trade your personal information to third parties.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes password-protected systems and limiting access to information on a need-to-know basis. If you believe your information has been compromised, please contact us immediately.
7. Access and Correction
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, contact us using the details below. We will respond within a reasonable timeframe.
8. Complaints
If you have a concern about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Contact Us
—Business: JGH Plumbing & Gasfitting
—Website: jghplumbing.com.au
—Location: Cronulla, Sutherland Shire, NSW, Australia