// Legal
Privacy Policy
1. Introduction
JGH Plumbing & Gasfitting ("JGH Plumbing", "we", "us" or "our")
respects your privacy and is committed to handling personal information
responsibly.
This Privacy Policy explains how we collect, hold, use, disclose and
protect personal information when you contact us, request a quote,
engage our services or use our website.
Where applicable to our business, we handle personal information in
accordance with the Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs).
2. Information We Collect
—
Contact details including your name, phone number, email address and
property or service address
—
Details about plumbing, gasfitting, renovation or maintenance services
you request
—
Quotes, invoices, payment records and billing information
—
Emails, phone enquiries, SMS messages, website enquiries and other
communications
—
Photographs and information relating to a property or job where
reasonably necessary to quote, carry out or document our work
—
Website information including IP address, browser type, device
information, pages viewed and website interactions
3. How We Collect Your Information
—
When you contact us by phone, email, SMS or social media
—
When you submit an enquiry through our website
—
When you request a quote, booking or service
—
When we attend your property or carry out work for you
—
Through website analytics, advertising platforms and our Google
Business Profile
—
From authorised third parties such as property managers, strata
representatives, builders, real estate agents or property owners
4. How We Use Your Information
—
Preparing quotes, estimates and proposals
—
Booking and carrying out our services
—
Communicating with you about appointments, scheduling, variations and
job updates
—
Issuing invoices, receiving payments and maintaining business records
—
Managing warranties, customer service, complaints and follow-up work
—
Improving our services, website and advertising
—
Complying with accounting, taxation, licensing, insurance and legal
obligations
5. Disclosure of Your Information
We may disclose personal information where reasonably necessary to
provide our services or operate our business.
—
Employees, contractors, subcontractors and tradespeople assisting with
your job
—
Accountants, bookkeepers and professional advisers
—
Accounting, invoicing, payment, scheduling and business software
providers
—
Website, email, analytics and advertising service providers where
necessary for the operation of our business
—
Insurers, regulators, government agencies or legal authorities where
required or permitted by law
We do not sell, rent or trade customer personal information.
6. Website, Cookies & Analytics
Our website may use cookies and similar technologies to help the website
operate, understand website traffic, measure advertising performance and
improve the user experience.
This may include information such as IP address, browser type, device
type, approximate location, pages visited and interactions with our
website.
We may use third-party services such as Google Analytics and Google Ads.
These services may use cookies or similar technologies in accordance
with their own privacy policies.
You can generally control or disable cookies through your browser
settings.
7. Storage & Security
Personal information may be stored in our email, invoicing, accounting,
customer management and other business systems, and where necessary in
physical business records.
We take reasonable steps to protect personal information against misuse,
loss, unauthorised access, modification or disclosure. These measures
may include password protection, access controls, secure devices and
limiting access to people who reasonably require the information.
JGH Plumbing does not intentionally disclose customer personal
information to overseas recipients.
8. Retention & Disposal
We retain personal information only for as long as reasonably necessary
for the purpose for which it was collected, or where retention is
required for taxation, accounting, warranty, insurance, licensing,
dispute resolution or other legitimate business or legal purposes.
Where personal information is no longer required, we take reasonable
steps to securely destroy it or de-identify it, subject to any legal
requirement to retain it.
9. Access & Correction
You may contact us to request access to personal information we hold
about you or to ask us to correct information that is inaccurate,
incomplete or out of date.
We may need to verify your identity before providing access or making a
correction. In some circumstances, access may be restricted or refused
where permitted or required by law.
Requests can be sent to
info@jghplumbing.com.au
.
10. Privacy Complaints
If you believe we have mishandled your personal information or you have
a privacy concern, please contact us at
info@jghplumbing.com.au
and provide enough information for us to understand and investigate the
issue.
We will aim to acknowledge and respond to privacy complaints within a
reasonable timeframe.
Where the Privacy Act applies to our business and you are not satisfied
with our response, you may also contact the Office of the Australian
Information Commissioner (OAIC).
OAIC:
oaic.gov.au
11. Contact Us
—
Business: JGH Plumbing & Gasfitting
—
ABN: 85 284 462 708
—
Licence No.: 382827C
—
Phone: 0421 188 367
—
Email:
info@jghplumbing.com.au
—
Website:
jghplumbing.com.au
—
Location: Cronulla, Sutherland Shire, NSW, Australia
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes
to our business practices, services, technology or legal requirements.
The current version will be published on our website with the date of the
latest update shown at the top of this page.