Privacy Policy.

1. Introduction

JGH Plumbing & Gasfitting ("we", "us", "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and handle your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

  • We may collect the following types of personal information:

  • Contact details: name, phone number, email address, and property address

  • Job and service details: nature of plumbing or gasfitting work requested

  • Payment information: invoicing details (we do not store card numbers)

  •  Communications: emails, messages, or enquiries you send us

  • Website data: cookies and analytics data when you visit jghplumbing.com.au

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Contact us by phone, email, or via our website contact form

  • Request a quote or book a service

  • Engage us to carry out plumbing or gasfitting work

  • Interact with our Google Business Profile or Google Ads

  • Sumbit form on website

4. How We Use Your Information

We use your personal information to:

  • Provide and manage plumbing and gasfitting services

  • Communicate with you about bookings, quotes, and job updates

  • Send invoices and process payments

  • Respond to enquiries and complaints

  • Improve our services and marketing (including Google Ads)

  • Comply with legal and regulatory obligations

We will not use your information for any purpose unrelated to the above without your consent.

5. Disclosure of Your Information

We may share your information with:

Subcontractors or tradespeople assisting with your job (on a need-to-know basis)

  • Our accounting and invoicing software providers

  • Google (via Google Ads and Analytics — see Google's privacy policy at google.com/privacy)

  • Regulatory or legal authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes password-protected systems and limiting access to information on a need-to-know basis. If you believe your information has been compromised, please contact us immediately.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

8. Complaints

If you have a concern about how we handle your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact Us

For any privacy-related enquiries:

  • Business: JGH Plumbing & Gasfitting

  • Website: jghplumbing.com.au

  • Location: Cronulla, Sutherland Shire, NSW, Australia

This policy may be updated from time to time. The current version will always be available on our website.